Episode 4
A woman from Nigeria recovers in the hospital after going into premature labour with quadruplets, having fallen ill on a flight. Only three of her babies survived the dangerously premature births and they are now being cared for in Neonatal Intensive Care.
She receives a visit from the hospital's overseas officer Terry, whose job it is to prepare her for a huge bill. Because she is not a British resident, she must pay for the care that she and her babies are receiving. The cost of such specialist care quickly tops £100,000 and looks likely to rise to half a million pounds during their stay.
Terry explains that, despite her distressing predicament, it is a legal requirement for the hospital to collect the money the NHS is owed.
"We have to start raising invoices on a weekly basis. She has three babies in ICU. So that's £20,000 a week for each baby, plus her own charges as well. You have to distance yourself emotionally, otherwise you wouldn't get the job done."
The woman is just one of a number of overseas patients who are receiving life-saving care and from whom the hospital must now try to recoup money. Although emergency treatment given in A&E is free, non-UK residents who are admitted to a ward have to be billed.
Terry also needs to charge Sonia, a 56 year-old woman from the Philippines who suffered heart problems while visiting her sister, a UK resident. Cardio-Thoracic surgeon Rex Stanbridge saves her life, but she suffers complications and needs a bed in Intensive Care - costing thousands of pounds per day.
In 2015/16 the Trust's overseas patient charges were £4 million, with Terry's team managing to collect £1.6 million. Despite carrying a credit card machine to take on-the-spot payments, Terry finds it hard to get many patients to pay up.
Trailer
Recently Updated Shows
The Americas
The Americas showcases the wonders, secrets and fragilities of the world's greatest supercontinent. For the first time, the Americas stars in its own incomparable series, using cutting-edge technology to uncover never-before-seen behavior, and highlight the extraordinary, untold wildlife stories that will deeply connect with millions around the world. Five years in the making and filmed over 180 expeditions, this groundbreaking series reveals the spectacular landscapes of Earth's most varied landmass - the only one to stretch between both poles. The Americas' unprecedented scale and ambition delivers remarkable world firsts; new species, new intimate courtship, dramatic deep sea hunting and some of nature's strangest stories - even a frog that seems to defy death every day. Each hourlong episode features a different iconic location across the Americas: "The Atlantic Coast," "Mexico," "The Wild West," "The Amazon," "The Frozen North," "The Gulf Coast," "The Andes," "The Caribbean," "The West Coast" and "Patagonia."
Ancient Aliens
Ancient Aliens explores the controversial theory that extraterrestrials have visited Earth for millions of years. From the age of the dinosaurs to ancient Egypt, from early cave drawings to continued mass sightings in the US, each episode in this hit History series gives historic depth to the questions, speculations, provocative controversies, first-hand accounts and grounded theories surrounding this age old debate. Did intelligent beings from outer space visit Earth thousands of years ago?
MobLand
With the most powerful clients in Europe, MobLand will see family fortunes and reputations at risk, odd alliances unfold, and betrayal around every corner; and while the family might be London's most elite fixers today, the nature of their business means there is no guarantee what's in store tomorrow.
MobLand follows two generations of gangsters, the businesses they run, the complex relationships they weave and the man they call upon to fix their problem.
