Episode 4

The multi-million-pound renovation nears completion as the new lobby finally opens. It's not a moment too soon as General Manager Matthew Mullan has a VIP guest arriving. Nicky Hilton, sister of Paris, and great granddaughter of The Hilton founder checks in.

Head of Sales Georgina and her deputy Marcia plan a big push on sales at the Hilton Showcase event. With a brand-new lobby to show off, hundreds of high rollers from across the globe have been invited for a special event in the ballroom. Expectations are high and the events team, Filipe and Natalia are on hand to make sure the front of house service doesn't slip.

There's huge pressure on Chef Marshall and his team to deliver a banquet of global dishes, from Middle Eastern cuisine to sushi. Things get off to a shaky start when, just before the event is due to open, as Chef has a paella crisis.

In the hotel's top floor restaurant, Manager Peter has a staff issue to solve. Kitchen porter Charles is part of the Galvin's Chance programme, a charity that offers opportunities to disadvantaged young people. With Charles pushing to move from the back of house to the bar, Peter pulls out all the stops to make sure his protégé makes the grade.

As the final piece in the Hotel's renovation finishes, Executive Chef Marshall launches a tense ‘MasterChef'-style cook off to find the ideal candidate to run the Hotel's new Park Corner Brasserie. After dozens of applications, will the final two candidates measure up to Chef Marshall's high standards?