Episode 2

At the London Hilton on Park Lane, the multi-million-pound renovation continues. The sales team welcome a foreign dignitary, the kitchen team prepare a banquet for 800 VIPs and the emotional stories of staff members and a special guest are revealed.

It's one week after The Coronation of King Charles and Head of Sales Georgina and her deputy Marcia, are welcoming an ambassador who has a royal appointment at nearby Buckingham Palace. The Ambassador of East Timor is one of the first foreign dignitaries to hold court with the newly-crowned King, but when his entourage arrive at the hotel early, restaurant manager Peter Avis is caught off guard. Will Peter pull out the stops to avoid an embarrassing diplomatic incident?

Chef Marshall and his team also have their plates full, as they prepare to host a huge event for one of the hotel's biggest clients. With 800 people booked into the ballroom, the kitchen has their work cut out. When staff realise they've run out of a key ingredient the night before the event, the pressure is really on.

Despite working at the hotel for over 50 years, 79-year-old Events manager Fillipe demonstrates he's one of one of the most energetic staff members of staff and is always on hand to meet the VIP clients' needs. His colleague, Ukrainian-born Events Co-ordinator Natalia reveals her stoic work ethic, as she must cope with the knowledge that her husband and son are fighting Russia back home in her home country.

In the hotel's top floor restaurant, Peter welcomes a very special guest who has a deeply moving story. Retired New York Stockbroker Kenny Otto has been coming to the hotel for over 40 years. He now travels everywhere with his dog, Bucks. But Bucks is no ordinary dog. He helps Kenny cope after he was caught up in one of the world's most devastating terrorist attacks. It's Kenny's last ever visit to the hotel and there's a surprising and emotional end.