The Customer Is Always Right
In the final episode, we follow the story of SSE attempting to turn around its reputation - following criticism in parliament, fines for mis-selling and hundreds of thousands of customers leaving the company. 'I'm not sure I'm going to make people love the energy sector,' admits chief executive Alistair Phillips-Davies. 'I'm not like a rock star getting on stage here and hitting the first chord of a great song.'
Alistair entrusts one of his lieutenants, Will Morris, with the job of making us feel differently about SSE. Will commissions an expensive new advert about 'the fun electricity brings to our lives', featuring Maya, a computer-generated orangutan.
Down on the ground, the company's linesmen are getting on with the job of replacing cables and wires, some dating dating back to the 1930s. Linesman Kevin Wade admits he's survived a few electric shocks replacing these cables. But bad weather is on the way - a storm hits and operations manager Bev Keogh must despatch linesmen to repair cables brought down by falling trees. Some customers lose power for hours.
No sooner has the company weathered that storm than the energy sector is in trouble again - this time for not cutting its gas prices fast enough when wholesale costs fall. SSE agrees to cut its gas price, but Alistair Phillips-Davies says the cut will put a £60m dent in the company's income.
We're all using less electricity than we used to - so energy companies like SSE are trying to sell us other products as well. In the company's call centres, they take the opportunity of customers phoning in with a complaint to offer them a broadband deal or phone package. Maya the CGI orangutan is enlisted to help sell the broadband deal in her latest advert.
At the end of the year, Alistair has managed to nudge the company's profits up - as broadband sales increase and customer satisfaction goes up too. But another half-a-million customers have still left the company.
Trailer
Recently Updated Shows
Black Rabbit
Set against the backdrop of New York City's high-pressure nightlife scene, Black Rabbit centers on two brothers who are pushed to the brink by their duty to family and their pursuit of success. Jake Friedken is the charismatic owner of Black Rabbit, a restaurant and VIP lounge, poised to become the hottest spot in New York. But when his brother, Vince, returns to the business unexpectedly, trouble soon follows; opening the door to old traumas and new dangers that threaten to bring down everything they've built. Black Rabbit is a propulsive thrill ride and character examination about the way an unbreakable bond between two brothers can shatter their world and everything in its orbit.
Resident Alien
Resident Alien is a dark, twisted and comedic fish-out-of-water story that follows a crash-landed alien named Harry who, after taking on the identity of a small-town Colorado doctor, slowly begins to wrestle with the moral dilemma of his secret mission on Earth — ultimately asking the question, "Are human beings worth saving?"
Paranormal Caught on Camera
Some of the most amazing, eye-opening and downright scary paranormal videos from around the world are featured as a panel of experts break down the footage and analyze what exactly the eyewitnesses captured.
My Strange Arrest
An in-depth look at the people who were arrested for allegedly committing some of the weirdest, wildest and most bizarre crimes ever. We dig beyond the headlines and the viral videos to look at the incidents and their consequences, hearing the stories from the accused, the arresting officers and eyewitnesses. These are bizarre crimes with real-life ramifications.
The Great North
The Great North follows the Alaskan adventures of the Tobin family, as a single dad, Beef, does his best to keep his weird bunch of kids close - especially his only daughter, Judy, whose artistic dreams lead her away from the family fishing boat and into the glamorous world of the local mall. Rounding out the family are Judy's older brother, Wolf; his fiancé, Honeybee; her middle brother, Ham; and ten-year-old-going-on-fifty little brother, Moon. While the children's mother is not in the picture, Judy seeks guidance from her new boss, Alyson, and her imaginary friend, Alanis Morissette, who appears to her in the Northern Lights.