Rip Off Britain: Holidays - Season 11

Presenters Gloria Hunniford, Angela Rippon and Julia Somerville are based at the Eden Project in Cornwall. In this first episode, they report on the heartbreaking case of the woman faced with a large medical bill which her travel insurer won't cover, because she had not declared past migraines when she took out the policy. Also, the travel company hard sell that has left viewers with no holiday to show for their cash. And plenty of travel tips from experts in our virtual advice clinic.

Angela Rippon, Gloria Hunniford and Julia Somerville throw the spotlight on big name holiday companies you say are letting you down. The team report on the shocking story of the hotel infinity pool which collapsed, washing swimmers out onto the beach. Also, the families whose long-planned breaks were changed at the last minute for something far less satisfactory; and Simon Calder has advice on how to save money sightseeing.

Julia Somerville, Angela Rippon and Gloria Hunniford report on the holidaymakers who arrived at their hotels, only to discover they'd been closed for years and their tour operators didn't seem to know. Also, the airline with a bad reputation that has left a trail of dissatisfied customers. And in our holiday clinic, we help one customer get out of her timeshare contract.

The Rip Off Britain team go behind the scenes at one of the UK's biggest airports to find out just how much luggage goes missing. There is expert advice on how to keep tabs on your precious holiday cargo and globe trotter Simon Calder reveals why Luxembourg may be a cheaper break than you might expect.

From caravans that didn't live up to the marketing material to world cruises that proved tricky to insure, the team investigate why things went wrong, so you can avoid the same perils. Also, there is plenty of advice in our travel clinic and top tips on how to travel safely.

Gloria Hunniford, Angela Rippon and Julia Somerville are back to help sort out more of your travel traumas.

They've got the scammers in their sights – including the shocking story of the phoney travel agent who ripped off hundreds of customers and left some stranded abroad. Plus, the woman whose home was fraudulently posted on one of the world's largest accommodation sites – and had would-be guests turning up on her doorstep from all over the world. And plenty of advice in our holiday clinic.

The Rip Off Britain team are here with more advice to keep the sun shining on your holidays. In this programme: visa chaos – how one switch of the rules left many with their trips hanging in the balance. Plus, passport confusion - the holidaymakers who were refused travel when their passport was actually perfectly valid. And don't miss globetrotting travel legend, Simon Calder, sharing his top budget breaks.

Julia Somerville, Angela Rippon and Gloria Hunniford are back to help keep your holiday on track. Shrinking cabin luggage - which airlines are being stingiest with their free allowance? Plus, how a delayed flight could lead to your hire car being cancelled while you're still airborne – forcing you to shell out again for a replacement. And more top holiday tips in our advice clinic.

Rip Off Britain: Holidays looks at unexpected problems that threaten to knock your travels off course, including the double-booking nightmare that put a real dampener on the holidays of two families. And, beware the small print! A travel insurance shock for one man might make you reach to check your own policy. Plus, the team of experts help a driver whose car was left damaged by an airport meet and greet service in the advice clinic.

Angela Rippon, Gloria Hunniford and Julia Somerville explore disasters that derailed some holidays before they'd even begun. Including the disruptive passengers whose drunken behaviour on board caused problems for all their fellow passengers. And transfer trouble - how a whole holiday can be ruined when even the smallest parts of the trip go wrong. Plus, the last in the series of top advice in the virtual advice clinic.