Rip Off Britain - Season 11

Among today's stories, a woman whose house has inexplicably flooded so many times that she has had to dig a hole in the middle of her living room to try to keep the water at bay. Plus, as disappointed holidaymakers explain why they're still out of pocket after the Gatwick drone chaos last Christmas, there's an exclusive look at how airports hope to stop anything similar happening again. And airline passengers reveal terrifying experiences of being banged up abroad after the authorities confused them with criminals.

The team reveal how a flaw in the system means used cars being sold by well-known dealerships are actually insurance write-offs. Plus an expose of unscrupulous pet traders.

How fraudsters are copying the websites of real companies to steal your cash, while leaving the genuine businesses to clear up the mess, and how to recognise bogus baillifs.

Why the goods you put into safe storage may not be quite as protected as you might expect. Plus how you might lose out if new small energy companies go bust.

With the bricks and mortar of some houses apparently crumbling away, the team investigates the quality of new build homes, identifying a new solution that could bring an end to disputes. Plus the property investment opportunity that's left dozens of people fearing for their cash. And coming to a letterbox near you: the mystery parcels baffling homeowners up and down the country. The unexpected explanation is revealed.

Angela Rippon, Gloria Hunniford and Julia Somerville present the consumer programme investigating issues around the UK, showing viewers how to make informed choices.

Angela Rippon, Gloria Hunniford and Julia Somerville present the consumer programme investigating issues around the UK, showing viewers how to make informed choices.

Angela Rippon, Gloria Hunniford and Julia Somerville present the consumer programme investigating issues around the UK, showing viewers how to make informed choices.

Angela Rippon, Gloria Hunniford and Julia Somerville present the consumer programme investigating issues around the UK, showing viewers how to make informed choices.

Angela Rippon, Gloria Hunniford and Julia Somerville present the consumer programme investigating issues around the UK, showing viewers how to make informed choices.