Rip Off Britain - Season 16

Gloria, Angela and Julia hear from one woman who has spent years trying to get her energy company to explain how she ended up owing over £5,000.

The team take an exclusive look behind the scenes at a bank's fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.

Julia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received.

Gloria, Angela and Julia try to help a family whose beloved home has suffered six devastating floods in as many years.

The young couple left out-of-pocket when their all-inclusive holiday turned out to be missing some key elements.

The crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one man's search for romance left him penniless and heartbroken after he fell for a mega scam. Plus the frontline fightback against pet fraud.

How delays at the top of the DVSA are fuelling a black market in driving tests. And Angela, Gloria and Julia investigate whether the government's plans to supercharge the war on fly tipping go far enough, with Angela asking the minister in charge. Plus, why the hunt for a bargain could leave you saddled with dodgy and even dangerous goods.

The customer service meltdown that's caused chaos for thousands at one of Britain's most well known companies – Julia, Angela and Gloria investigate. Also, if you've been a victim of fraud, how changes in banking rules could transform your chances of getting your money back. And the brand new homes that are now practically worthless, with residents left fighting for their futures.

Price hikes in car insurance – Gloria, Julia and Angela investigate. The team ask the insurance industry what's behind them and how you can save money.

Also, how one click on a mobile phone landed one family with a £4,000 holiday they didn't want and couldn't afford, and the trail of chaos left behind by fraudsters on social media - why sorting out the mess has been nearly impossible.

The big name travel firms that have been brazenly copied by fraudsters - Gloria, Angela and Julia are on hand to make sure you know what you're getting is the real deal. Plus, the spat between some of the biggest names in the holiday industry that's left customers out of pocket. And Simon Calder investigates how scammers posing as a major airline are out to get their hands on your cash.

How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened.

How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.

The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds.

The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund.

How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.

The breakdown company that left one woman stranded on a motorway bridge. And what went wrong with a scheme that looked just the ticket for energy-conscious homeowners.

Using an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer who brought one dangerous rogue operator to book.

How one man's bid to become a property developer left him thousands of pounds out of pocket – we're probing the auction house selling properties that came with a bigger outlay than first expected.

Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren't a quid after all. And badly behaved airlines – is it about time they were brought into line?