The Hotel Inspector - Season 20

Alex Polizzi answers the call of hoteliers Terry and Nikki in the heart of Dartmoor National Park in Devon. Here she discovers a guest house and spa, with next to no occupancy and owners unable to face up to the truth that their offering may not be as 'sumptuous' as they market it as.

Alex Polizzi heads to the Kent coast to help a seaside B&B battling against a tide of competition and no bookings. Westbrook Lodge is an 11-bedroom guesthouse in up-and-coming Margate, run by husband-and-wife team Tracy and Colin. After sinking nearly £200,000 of their life savings into the venture - despite not owning the building - they're simply not getting enough heads on beds to stay afloat. Can Alex help turn their fortunes around?

In Arundel, West Sussex, Alex Polizzi meets husband-and-wife team Dave and Katie. They are hoping to turn a 500-year-old public house into a thriving gastropub with boutique accommodation. With opening day looming and no prior hospitality experience, plus three young children to care for, this could be the biggest gamble of their lives.

Alex Polizzi heads to rural Worcestershire where farmer Ian and his wife Emma are battling to save not just their 25-acre livestock business, but their way of life. With traditional farming no longer paying the bills, they've poured their savings into a back-to-nature glamping site called By the Red Phone Box. But their dream of a peaceful escape in the country is turning into a nightmare. Bookings have plummeted, their shepherd's hut is cramped and unappealing to families, and their marketing is falling flat. It's a race against the weather, the clock, and sheer exhaustion. Can Alex work her usual magic to turn things around, or has she finally met her match?

Alex Polizzi is off to Plymouth, where the owners of a sprawling holiday let and wannabe wedding venue have major problems. Just six weddings are booked all year, so bosses Neal and Tracey are concerned. Their dreams of transforming a decrepit property overlooking Plymouth Sound into St Anne's House, a detached, seven-bedroom rental with a pool, bar, hot tub, glamping units, into a nightmare. Alex attempts to work her magic once more.

Alex Polizzi heads to Manchester's trendy suburb of Chorlton to help Metro Cafe, a struggling greasy spoon with a Persian twist. But will Alex's bold new vision and no-nonsense advice help turn this hidden gem into a local hero or has the Metro Cafe already served last orders?

In the heart of the Forest of Dean on the edge of the Wye Valley in Gloucestershire, Alex Polizzi checks into the Farmer's Boy Inn, a roadside pub with rooms where a pie obsession runs deep. Owner Phil has owned the place for 25 years and has built its reputation around his famous pastry. The pub is doing decent trade, but the rooms sit largely empty. Alex arrives to find a pub lacking in exterior inspiration and crucially, no signage advertising the on-site accommodation. Can she help turn things around?

Alex Polizzi heads to the West Midlands to answer an SOS from 60-year-old entrepreneur Stephen. His once-beloved family home, a 500-year-old farmhouse, is now a 10-bedroom hotel that is limping along at just 23 per cent occupancy, and he's struggling to understand why. Poor signage, no blinds in her room, and a lack of privacy are just some of the issues Alex addresses.